Customer Support
Made-to-measure relationship-based customer support

The values of our Customer Service

Our mission is to provide full assistance at any time for any requirement

All-round support

For any requirements of our customers when using the Platform as a whole and individual Tesisquare and third-party services.

Lasting trust-based relationships

A direct contact person is associated with each customer as a point of contact for any needs. To create a trusting and long-lasting relationship.

Proactive approach

The daily flow of requests means we are able to foresee, anticipate and resolve key issues on a timely basis.


Constant request monitoring and analysis enables us to develop useful tools to automate risk management and reduce the need for intervention.

Continuous improvement

Direct contact with end users enables us to analyse requirements and develop implementations on all Tesisquare products.

Single point of contact

A single trouble-shooting channel, to cut support times, costs and requests for assistance. Our Customer Service covers all Tesisquare areas.

Our certifications

UNI EN ISO 9001:2015

ISO/IEC 27001:2013

ITIL Certification / Awareness

Data from our Customer support

A few numbers to sum up more than 20 years of experience

Customer loyalty

High ability in solving problems in the shortest possible time ensures a long-lasting relationship with each customer

Always at your service

Our customer service is ready to help you at any time.

Customer satisfaction rating

Based on an annual assessment questionnaire.

Languages supported

Our customer service is organised from Italy and can respond in the language you prefer

We assign an Account with a personal email address to every project to take care of all requirements.
If you do not have an Account, contact us using this form