{"id":7156,"date":"2025-01-23T00:00:00","date_gmt":"2025-01-22T23:00:00","guid":{"rendered":"https:\/\/www.tesisquare.com\/tesisquare-met-intelligence-artificielle-au-service-de-la-relation-client-avec-le-lancement-de-reply-evaluator\/"},"modified":"2026-07-14T16:44:19","modified_gmt":"2026-07-14T14:44:19","slug":"tesisquare-met-intelligence-artificielle-au-service-de-la-relation-client-avec-le-lancement-de-reply-evaluator","status":"publish","type":"post","link":"https:\/\/www.tesisquare.com\/fr\/tesisquare-met-intelligence-artificielle-au-service-de-la-relation-client-avec-le-lancement-de-reply-evaluator\/","title":{"rendered":"Tesisquare met l\u2019intelligence artificielle au service de la relation client avec le lancement de Reply Evaluator"},"content":{"rendered":"
Tesisquare poursuit son exploration du potentiel de l\u2019intelligence artificielle afin d\u2019am\u00e9liorer les processus et les performances dans diff\u00e9rents domaines de l\u2019entreprise. Gr\u00e2ce au travail de plusieurs \u00e9quipes internes, des projets innovants sont d\u00e9velopp\u00e9s et produisent des r\u00e9sultats concrets.<\/p>\n
Un excellent exemple de cette d\u00e9marche est la r\u00e9cente r\u00e9alisation de l\u2019\u00e9quipe d\u00e9di\u00e9e au Problem Solving au sein du d\u00e9partement CSX. Apr\u00e8s huit mois de travail intensif, Reply Evaluator<\/strong> a officiellement \u00e9t\u00e9 mis en production. Ce syst\u00e8me innovant bas\u00e9 sur l\u2019intelligence artificielle a \u00e9t\u00e9 con\u00e7u pour aider les collaborateurs du Customer Service \u00e0 r\u00e9diger des r\u00e9ponses toujours plus efficaces pour nos clients.<\/p>\n
\u200d<\/p>\n
Qu\u2019est-ce que Reply Evaluator ?<\/h2>\n
\u200d<\/p>\n
Reply Evaluator est un outil avanc\u00e9 qui analyse la demande du client ainsi que la r\u00e9ponse fournie via le ticket. Sur la base de neuf indicateurs cl\u00e9s de performance (KPI), le syst\u00e8me attribue une note globale de 1 \u00e0 10 et propose des recommandations concr\u00e8tes afin d\u2019optimiser les r\u00e9ponses futures.<\/p>\n
\u200d<\/p>\n
Les b\u00e9n\u00e9fices pour l\u2019\u00e9quipe CSX<\/h2>\n
\u200d<\/p>\n
Gr\u00e2ce \u00e0 Reply Evaluator, l\u2019\u00e9quipe CSX peut :<\/p>\n
\n
standardiser la qualit\u00e9 des r\u00e9ponses afin de garantir un niveau de service \u00e9lev\u00e9 pour tous les clients ;<\/li>\n
am\u00e9liorer l\u2019efficacit\u00e9 de la communication gr\u00e2ce \u00e0 des retours constructifs et rapides ;<\/li>\n
optimiser les d\u00e9lais de traitement des tickets gr\u00e2ce \u00e0 des suggestions cibl\u00e9es et imm\u00e9diatement exploitables.<\/li>\n<\/ul>\n
\u200d<\/p>\n
Un succ\u00e8s collectif<\/h2>\n
\u200d<\/p>\n
Cette r\u00e9alisation importante a \u00e9t\u00e9 rendue possible gr\u00e2ce \u00e0 l\u2019engagement d\u2019une \u00e9quipe pluridisciplinaire compos\u00e9e de Stefano Graziotin, Luca Antonelli, Alessandro Cagliero, Geanina Chirhoc, Davide Di Figlia et Flavio Doroci, que nous remercions sinc\u00e8rement pour leur pr\u00e9cieuse contribution.<\/p>\n
\u200d<\/p>\n
L\u2019innovation continue<\/h2>\n
\u200d<\/p>\n
Reply Evaluator n\u2019est qu\u2019un exemple de la valeur ajout\u00e9e que l\u2019intelligence artificielle peut apporter \u00e0 notre entreprise. Les \u00e9quipes internes de Tesisquare continueront \u00e0 d\u00e9velopper des solutions innovantes, car l\u2019innovation est et restera une valeur fondamentale pour notre organisation.<\/p>\n
Avec le lancement de Reply Evaluator, Tesisquare r\u00e9affirme son engagement en faveur de l\u2019excellence op\u00e9rationnelle et de l\u2019am\u00e9lioration continue, au b\u00e9n\u00e9fice de ses clients comme de l\u2019ensemble de l\u2019entreprise.<\/p>\n
\u200d<\/p>\n
\u200d<\/p>\n\n
<\/div>AI Team: DOROCI Flavio, CAGLIERO Alessandro, DI FIGLIA Davide, CHIRHOC Geanina Elena, ANTONELLI Luca, GRAZIOTIN Stefano<\/figcaption><\/figure>\n
TESISQUARE continues to explore the potential of Artificial Intelligence to improve processes and performance across various business areas.<\/p>\n","protected":false},"author":2,"featured_media":117,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[44],"tags":[],"class_list":["post-7156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/posts\/7156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/comments?post=7156"}],"version-history":[{"count":1,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/posts\/7156\/revisions"}],"predecessor-version":[{"id":7157,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/posts\/7156\/revisions\/7157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/media\/117"}],"wp:attachment":[{"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/media?parent=7156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/categories?post=7156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tesisquare.com\/fr\/wp-json\/wp\/v2\/tags?post=7156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"__wf_reserved_inherit\"](\"https:\/\/www.tesisquare.com\/wp-content\/uploads\/2026\/05\/6799f1d14571a11da6d42d03_6799f18c2a6e4cf264174bf0_WhatsApp20Image202025-01-2820at2017.43.24.jpeg\" "\\"\\"")
<\/div>