{"id":7198,"date":"2025-01-23T00:00:00","date_gmt":"2025-01-22T23:00:00","guid":{"rendered":"https:\/\/www.tesisquare.com\/tesisquare-inteligencia-artificial-en-accion-lanzamiento-de-reply-evaluator\/"},"modified":"2026-07-14T16:44:27","modified_gmt":"2026-07-14T14:44:27","slug":"tesisquare-inteligencia-artificial-en-accion-lanzamiento-de-reply-evaluator","status":"publish","type":"post","link":"https:\/\/www.tesisquare.com\/es\/tesisquare-inteligencia-artificial-en-accion-lanzamiento-de-reply-evaluator\/","title":{"rendered":"Tesisquare: Inteligencia Artificial en acci\u00f3n \u2013 Lanzamiento de \u00abReply Evaluator\u00bb"},"content":{"rendered":"

Tesisquare contin\u00faa explorando el potencial de la Inteligencia Artificial para mejorar los procesos y el rendimiento en diferentes \u00e1reas de negocio. Gracias al trabajo de varios equipos internos, la compa\u00f1\u00eda desarrolla proyectos que generan resultados tangibles e innovadores.<\/p>\n

Un claro ejemplo de este compromiso es el reciente hito alcanzado por el equipo de Problem Solving<\/strong> del \u00e1rea CSX<\/strong>. Tras ocho meses de intenso trabajo, Reply Evaluator<\/strong> ya est\u00e1 operativo en producci\u00f3n. Esta innovadora soluci\u00f3n basada en Inteligencia Artificial ha sido dise\u00f1ada para ayudar al equipo de Atenci\u00f3n al Cliente a elaborar respuestas cada vez m\u00e1s eficaces para nuestros clientes.<\/p>\n

\u200d<\/p>\n

\u00bfQu\u00e9 es Reply Evaluator?<\/h2>\n

Reply Evaluator es una herramienta avanzada que analiza la consulta del cliente y la respuesta proporcionada a trav\u00e9s del ticket. A partir de nueve indicadores clave de rendimiento (KPI)<\/strong>, el sistema asigna una puntuaci\u00f3n global de 1 a 10 y ofrece recomendaciones concretas para optimizar las respuestas futuras.<\/p>\n

\u200d<\/p>\n

Beneficios para el equipo de CSX<\/h2>\n

Con Reply Evaluator, el equipo de CSX puede:<\/p>\n

    \n
  • Estandarizar la calidad de las respuestas, garantizando un alto nivel de servicio para todos los clientes.<\/li>\n
  • Mejorar la eficacia de la comunicaci\u00f3n gracias a un feedback constructivo y oportuno.<\/li>\n
  • Optimizar los tiempos de gesti\u00f3n de los tickets mediante recomendaciones precisas e inmediatas.<\/li>\n<\/ul>\n

    \u200d<\/p>\n

    Un logro fruto del trabajo en equipo<\/h2>\n

    Este importante resultado ha sido posible gracias al compromiso de un equipo multidisciplinar formado por Stefano Graziotin, Luca Antonelli, Alessandro Cagliero, Geanina Chirhoc, Davide Di Figlia y Flavio Doroci<\/strong>, a quienes agradecemos sinceramente su valiosa contribuci\u00f3n.<\/p>\n

    \u200d<\/p>\n

    Innovaci\u00f3n continua<\/h2>\n

    Reply Evaluator es solo un ejemplo del valor que la Inteligencia Artificial puede aportar a nuestra empresa. Los equipos internos de Tesisquare seguir\u00e1n desarrollando soluciones innovadoras porque, para nosotros, la innovaci\u00f3n es y seguir\u00e1 siendo un valor fundamental.<\/p>\n

    Con el lanzamiento de Reply Evaluator, Tesisquare reafirma su compromiso con la excelencia operativa y la mejora continua, generando beneficios tanto para nuestros clientes como para toda la organizaci\u00f3n.<\/p>\n

    \u200d<\/p>\n

    \u200d<\/p>\n

    \n
    \"__wf_reserved_inherit\"<\/div>
    Equipo de IA:<\/strong> Flavio Doroci, Alessandro Cagliero, Davide Di Figlia, Geanina Elena Chirhoc, Luca Antonelli y Stefano Graziotin.<\/figcaption><\/figure>\n

    \u200d<\/p>\n","protected":false},"excerpt":{"rendered":"

    TESISQUARE sigue explorando el potencial de la Inteligencia Artificial para mejorar procesos y rendimiento empresarial.<\/p>\n","protected":false},"author":2,"featured_media":117,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[58],"tags":[],"class_list":["post-7198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/posts\/7198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/comments?post=7198"}],"version-history":[{"count":1,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/posts\/7198\/revisions"}],"predecessor-version":[{"id":7199,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/posts\/7198\/revisions\/7199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/media\/117"}],"wp:attachment":[{"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/media?parent=7198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/categories?post=7198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tesisquare.com\/es\/wp-json\/wp\/v2\/tags?post=7198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}