{"id":7182,"date":"2025-01-23T00:00:00","date_gmt":"2025-01-22T23:00:00","guid":{"rendered":"https:\/\/www.tesisquare.com\/kunstliche-intelligenz-in-der-praxis-der-launch-des-reply-evaluator\/"},"modified":"2026-07-14T16:44:07","modified_gmt":"2026-07-14T14:44:07","slug":"kunstliche-intelligenz-in-der-praxis-der-launch-des-reply-evaluator","status":"publish","type":"post","link":"https:\/\/www.tesisquare.com\/de\/kunstliche-intelligenz-in-der-praxis-der-launch-des-reply-evaluator\/","title":{"rendered":"K\u00fcnstliche Intelligenz in der Praxis \u2013 Der Launch des \u201eReply Evaluator\u201c"},"content":{"rendered":"<p>Tesisquare setzt die Erforschung des Potenzials K\u00fcnstlicher Intelligenz fort, um Prozesse und Leistungen in verschiedenen Unternehmensbereichen zu verbessern. Dank der Arbeit mehrerer interner Teams werden Projekte entwickelt, die konkrete und innovative Ergebnisse liefern.<\/p>\n<p>\u200d<\/p>\n<p>Ein herausragendes Beispiel f\u00fcr dieses Engagement ist der j\u00fcngste Meilenstein des Teams f\u00fcr Probleml\u00f6sung innerhalb des CSX-Bereichs. Nach acht Monaten intensiver Arbeit wurde der Reply Evaluator offiziell produktiv eingef\u00fchrt. Dieses innovative, KI-basierte System wurde entwickelt, um die Kolleginnen und Kollegen im Customer Service bei der Erstellung noch wirkungsvollerer Antworten f\u00fcr unsere Kunden zu unterst\u00fctzen.<\/p>\n<p>\u200d<\/p>\n<h2>Was ist der Reply Evaluator?<\/h2>\n<p>Der Reply Evaluator ist ein fortschrittliches Tool, das die Anfrage des Kunden sowie die \u00fcber ein Ticket bereitgestellte Antwort analysiert. Auf Grundlage von neun spezifischen KPIs vergibt das System eine Gesamtbewertung von 1 bis 10 und liefert konkrete Empfehlungen zur Optimierung zuk\u00fcnftiger Antworten.<\/p>\n<p>\u200d<\/p>\n<h2>Vorteile f\u00fcr das CSX-Team<\/h2>\n<p>Mit dem Reply Evaluator kann das CSX-Team:<\/p>\n<ul>\n<li>die Qualit\u00e4t der Antworten standardisieren und so ein hohes Serviceniveau f\u00fcr alle Kunden sicherstellen;<\/li>\n<li>die Wirksamkeit der Kommunikation durch konstruktives und zeitnahes Feedback verbessern;<\/li>\n<li>die Bearbeitungszeiten von Tickets durch gezielte und unmittelbar umsetzbare Empfehlungen optimieren.<\/li>\n<\/ul>\n<p>\u200d<\/p>\n<h2>Eine Teamleistung<\/h2>\n<p>Dieser bedeutende Erfolg wurde durch das Engagement eines interdisziplin\u00e4ren Teams erm\u00f6glicht, bestehend aus Stefano Graziotin, Luca Antonelli, Alessandro Cagliero, Geanina Chirhoc, Davide Di Figlia und Flavio Doroci. Ihnen gilt unser aufrichtiger Dank f\u00fcr ihren wertvollen Beitrag.<\/p>\n<p>\u200d<\/p>\n<h2>Kontinuierliche Innovation<\/h2>\n<p>Der Reply Evaluator ist nur ein Beispiel f\u00fcr den Mehrwert, den K\u00fcnstliche Intelligenz f\u00fcr unser Unternehmen schaffen kann. Die internen Teams von Tesisquare werden weiterhin innovative L\u00f6sungen entwickeln, denn Innovation ist und bleibt f\u00fcr uns ein grundlegender Unternehmenswert.<\/p>\n<p>\u200d<\/p>\n<p>Mit dem Launch des Reply Evaluator bekr\u00e4ftigt Tesisquare sein Engagement f\u00fcr operative Exzellenz und kontinuierliche Verbesserung \u2013 zum Nutzen unserer Kunden und der gesamten Organisation.<\/p>\n<p>\u200d<\/p>\n<figure class=\"w-richtext-figure-type-image w-richtext-align-center\" style=\"max-width:80%\" data-rt-type=\"image\" data-rt-align=\"center\" data-rt-max-width=\"80%\">\n<div><img decoding=\"async\" alt=\"__wf_reserved_inherit\" src=\"https:\/\/www.tesisquare.com\/wp-content\/uploads\/2026\/05\/6799f1d14571a11da6d42d03_6799f18c2a6e4cf264174bf0_WhatsApp20Image202025-01-2820at2017.43.24.jpeg\" width=\"auto\" height=\"auto\" loading=\"lazy\" title=\"\"><\/div><figcaption>AI Team: DOROCI Flavio, CAGLIERO Alessandro, DI FIGLIA Davide, CHIRHOC Geanina Elena, ANTONELLI Luca, GRAZIOTIN Stefano<\/figcaption><\/figure>\n<p>\u200d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesisquare nutzt das Potenzial der K\u00fcnstlichen Intelligenz, um Prozesse und Leistungen kontinuierlich zu verbessern.<\/p>\n","protected":false},"author":2,"featured_media":117,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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